Privacy Policy

The Johnstown Collection respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share and protect personal information across our hotels and websites.

Updated: January 2026

This policy applies to all properties within The Johnstown Collection, including:

The Johnstown Estate – Enfield, Co. Meath
Mount Juliet Estate – Thomastown, Co. Kilkenny
Trim Castle Hotel – Trim, Co. Meath
Each hotel, along with The Johnstown Collection Holdings Ltd, 43 Fitzwilliam Square, Dublin 2, Dublin, D02 K792, acts as a joint controller for the processing described in this notice. This reflects the way certain guest and enquiry information may be shared across the collection where needed for central sales activity, group bookings, enquiries, and shared systems used to support service delivery and reporting.

For general queries relating to The Johnstown Collection, please contact:
info@thejohnstowncollection.com

We collect personal data when you:
• Make a booking, enquiry, or purchase a gift voucher;
• Use our websites, Wi-Fi or mobile services;
• Dine, stay, visit the spa, golf course or leisure club;
• Take part in competitions, surveys, or loyalty activities;
• Apply for a job or management & training programme.

Categories of data include:
• Identity & Contact: name, address, phone, email, company details (for corporate clients).
• Booking & Transaction: reservation details, stay dates, payment data.
• Health & Accessibility: only where voluntarily provided (e.g. allergies, mobility needs).
• Technical: IP address, browser/device data, cookie preferences.
• CCTV: images for security and safety.

We do not knowingly collect data from children under 16. Bookings for minors must be made by an adult.

We use your data to:
• Process bookings, payments and guest services;
• Manage property operations, security and compliance;
• Send service updates or marketing communications (only with consent or legitimate interest);
• Improve our websites, offers and guest experiences;
• Comply with legal, accounting and insurance obligations.

Lawful bases: performance of a contract, legitimate interests, consent, legal obligation.
We do not use automated decision-making or profiling that produces legal effects.

You can unsubscribe from marketing emails at any time using the “unsubscribe” link or by contacting the relevant hotel or info@thejohnstowncollection.com.
Transactional or service-related emails (e.g. booking confirmations) will still be sent.

We may share data with:
• Other entities within The Johnstown Collection to deliver requested services;
• Service providers (booking engines, payment processors, CRM, analytics, IT, recruitment platforms);
• Legal advisers, insurers, or regulators when required by law.

All processors are bound by GDPR-compliant agreements and act only on our instructions.

Where data is transferred outside the EEA or UK, we apply appropriate safeguards such as EU Standard Contractual Clauses.

Retention periods vary depending on the type of data and the reason it is held (including legal obligations, operational requirements, and security). We retain data only as long as necessary:

Guest bookings & payments – up to 7 years;
Marketing lists – until consent is withdrawn;
CCTV – typically 30 days unless required for investigation.

Under data-protection law, you may:
• Access your data;
• Correct or update it;
• Request deletion or restriction;
• Object to certain processing (e.g. marketing);
• Request portability;
• Withdraw consent at any time.

Please contact the relevant hotel or The Johnstown Collection using the details below.
You may also contact the Data Protection Commission (www.dataprotection.ie), though we’d appreciate the chance to respond first.

The Johnstown Collection Holdings Ltd
43 Fitzwilliam Square, Dublin 2, Dublin, D02 K792
info@thejohnstowncollection.com

The Johnstown Estate
The Johnstown Estate, Enfield, Co. Meath, A83 V070
info@thejohnstownestate.com

Mount Juliet Estate
Mount Juliet, Thomastown, Co. Kilkenny, R95 T2PK
dp@mountjuliet.ie

Trim Castle Hotel
Castle Street, Trim, Co. Meath, Ireland C15 FCY8
info@trimcastlehotel.com

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